REFUND & RETURNS POLICY

Adventura Designs Limited

Effective Date: 23 October 2026

 

1. Right to Cancel (Change of Mind)

You may cancel an online order within 14 days of receiving your goods, subject to applicable statutory exceptions.

To cancel, notify us at sales@adventuradesigns.com within the cancellation period.

You must return the goods within 14 days of notifying us of your cancellation. Goods should be returned securely packaged and in a condition that allows us to assess them.

The customer is responsible for return shipping costs for change-of-mind returns.

Deductions may be made where handling beyond what is necessary to inspect the goods has reduced their value.

2. Faulty, Damaged or Incorrect Items

Please inspect your order immediately upon delivery. Any visible damage, defects or incorrect items must be reported to Adventura Designs Limited within 48 hours of delivery, accompanied by clear photographs showing the issue.

Failure to report visible damage or defects within this timeframe may affect our ability to investigate and resolve the issue, particularly where damage may have occurred during transit.

This reporting requirement does not remove or restrict any statutory rights relating to faults or damage that could not reasonably have been identified within this period.

Where goods are faulty, damaged or incorrectly supplied, we will arrange an appropriate resolution in accordance with your statutory rights. Where a return is required, we will arrange or cover the applicable return costs as required by law.

Please contact us before returning affected goods so that we can provide the appropriate instructions.

3. Non-Returnable Items

We do not accept change-of-mind returns for:

• Custom-made or personalised items where the statutory exception for bespoke goods applies.

• Installed items where installation or use has altered the goods or affected their return condition, subject to applicable statutory rights.

• Goods damaged by the customer or through misuse, improper handling or modification.

Where goods have been handled beyond what is necessary to inspect them, deductions may apply to reflect any resulting reduction in value.

These exclusions do not affect statutory rights where goods are faulty, damaged on arrival, not as described or otherwise fail to meet legal requirements.

4. Exchanges

We do not offer direct exchanges.

If you wish to exchange an item, please contact us to discuss the available options. Where a return is permitted, you may return the original item and place a separate order for the replacement.

5. Refunds

Approved refunds will be made to the original payment method unless otherwise agreed.

For change-of-mind cancellations, refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.

Where applicable, refunds will include the cost of standard delivery. Additional costs arising from the customer's choice of a more expensive delivery option will not be refunded beyond the standard delivery cost.

Refunds for faulty or incorrectly supplied goods will be processed in accordance with applicable statutory requirements.

Bank and payment provider processing times may vary.

6. Contact Details

Adventura Designs Limited

Returns Address:
Poolside, Freckleton
Preston, PR4 1HB
United Kingdom

Email: sales@adventuradesigns.com

Please contact us before returning goods to confirm the appropriate return arrangements.